Refund policy

Return & Refund Policy

At Vintagvibe, we prioritize your satisfaction. Please read our policy carefully to understand your rights and our procedures regarding returns, replacements, and refunds.

πŸ”„ Returns & Replacement Policy

We want you to be happy with your purchase. If you encounter an issue, we offer a 7-day return and replacement window from the date of delivery.

You are eligible for a return or replacement if:

  • You received an incorrect product (wrong size/item).

  • The product received is damaged or defective upon arrival.

Important Requirement: To process your request, please contact us within 48 hours of delivery with a clear unboxing video showing the issue. This is mandatory for quality control and claim verification.

πŸ”„ How to Initiate a Return

  1. Contact Us: Reach out via WhatsApp at +91 7905522171Β or email vintagvibeinfo@gmail.com.

  2. Verification: Once your request is submitted with the unboxing video, our team will review it within 24 hours.

  3. Collection/Shipping: If approved, we will arrange a pickup from your location. If pickup services are unavailable at your pincode, you will be required to self-ship the item.

  4. Condition: The product must be unused, in its original packaging, and with all original tags intact.

πŸ’° Refund Policy

  • Eligibility: Refunds are processed only for approved return cases where a replacement is not possible or requested by the customer.

  • Timeline: Once the returned product is received and inspected at our warehouse, we will initiate your refund within 5–7 working days.

  • Mode of Refund: Refunds will be credited back to your original payment method.

  • Shipping Fees: Please note that shipping charges (specifically the β‚Ή100 COD fee) are non-refundable.

❌ Exceptions (Non-Returnable Items)

We do not accept returns or refunds for:

  • Items where the customer had a change of mind or ordered the incorrect size.

  • Minor variations in color or design due to photography lighting or screen display settings.

  • Products that have been used, washed, or damaged after delivery.

  • Claims made after the 48-hour window without valid proof (unboxing video).

πŸ“¦ Shipping & Delivery

  • Order Processing: 1–2 working days.

  • Delivery Timeline: 4–7 working days across India.

  • Shipping Costs: Free shipping on all prepaid orders. A flat fee of (β‚Ή 99)Β is charged for Cash on Delivery (COD) orders.

πŸ“ž Customer Support

We are here to help! If you have any questions, feel free to reach out:

  • WhatsApp: +91 7905522171

  • Email: vintagvibeinfo@gmail.com

  • Support Hours: 10 AM – 7 PM (Mon–Sat)

  • Response Time: Within 24 hours.

⚠️ Important Note

By placing an order on our website, you agree to the terms of this Return & Refund Policy. Vintagvibe reserves the right to reject any return request that does not meet the specified condition